XOS / Help
TICKETING & LIVE CHAT
Support that already knows the customer.
Ticketing, live chat, ownership, and customer history in one support environment—connected to the rest of your business.
LIVE OPERATING CONTEXTCustomers get a coherent experience because the business sees one shared history.
WHAT IS HELP?
Help is the XOS customer support app for tickets, live chat, service ownership, and client portals. It gives support teams the commercial and delivery context behind every request.
THE FRICTION
Work should not depend on workarounds.
Standalone tools solve one fragment. XOS keeps the surrounding customer, work, and communication context connected.
Support agents start every request without enough context
Tickets and delivery work live in separate systems
Customers cannot see clear ownership or progress
CAPABILITIES
Everything the team needs to move forward.
Focused around the real operation and designed to connect with every part of XOS.
Ticket management
Capture, prioritise, assign, and resolve customer requests.
Live chat
Move from immediate conversation to accountable resolution.
Customer portal
Give clients a clear place to submit and follow requests.
Shared customer history
See CRM, project, and previous support context in one view.
Escalation to Workz
Turn complex requests into delivery work without re-entry.
Service automation
Classify, route, alert, and suggest responses with Robotz agents.
ONE CONNECTED FLOW
Context follows the work.
Information enters once. Every handoff retains the customer, conversation, ownership, and outcome behind it.
Customers get a coherent experience because the business sees one shared history.
FREQUENTLY ASKED QUESTIONS
Clear answers about Help.
What is XOS Help?
Help is the XOS customer support app combining ticketing, live chat, customer portals, ownership, and service history.
Does Help connect to CRM?
Yes. Support teams can work with the customer, company, communication, and delivery context already held in XOS.
Can a support ticket become a project task?
Yes. Requests can be escalated into Workz with the original customer context and communication attached.
Can Help automate ticket routing?
Yes. Rules and Robotz agents can classify, prioritise, assign, and suggest the next action.
YOUR STARTING POINT
Could Help remove the friction?
Show us the process, tool, or handoff slowing the business down. We will map the strongest first move.